Return & Refund Policy

Last updated: October 12, 2026

At Ocean Angel, our products are made to order, with each item produced after your purchase. We want your shopping experience to be clear and straightforward, and we're here to help if something isn't right.

Returns & Exchanges

Because our products are made to order, we do not offer voluntary returns or exchanges for changes of mind, incorrect size or colour selections, or personal preferences.

We encourage you to review product descriptions, sizing information, and order details carefully before completing your purchase.

This policy does not limit any rights provided by applicable consumer protection laws.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, incorrectly printed, or different from what you ordered, please contact us at connect@myoceanangel.com.

Include your order number, a brief description of the issue, and clear photographs where possible.

Please contact us as soon as possible, preferably within 30 days of delivery. This helps us investigate promptly and submit claims within our fulfillment partners' reporting periods.

The 30-day reporting recommendation does not restrict your statutory rights or applicable legal warranties.

After reviewing the issue, we will arrange an appropriate remedy, such as a replacement or refund, in accordance with applicable law. Where legally required, this will be provided at no additional cost.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact us immediately at connect@myoceanangel.com.

Because production may begin shortly after an order is placed, voluntary changes and cancellations cannot be guaranteed once production has started.

This does not affect your right to cancel an order in circumstances provided by applicable consumer protection laws.

Lost or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order number.

We will investigate the shipment and work toward an appropriate resolution.

If we cannot ship an order within the promised timeframe, we will notify you and provide the cancellation, refund, or delay options required by applicable law.

Where a refund or replacement is legally required because of non-delivery, we will provide the appropriate remedy.

Return Instructions

Please contact Ocean Angel before sending any merchandise back.

Because orders are produced and shipped through different fulfillment facilities, there is no single standard return destination. When a return is necessary, we will provide the appropriate address and instructions.

Do not send products to an address printed on the shipping package without prior instructions.

If a return is required because of a defective, damaged, or incorrectly supplied product, or as part of a legally protected cancellation, Ocean Angel will cover reasonable return shipping costs where required by law.

Refunds

When a refund is approved or legally required, we will process it promptly and within applicable legal deadlines.

Refunds will ordinarily be issued to the original payment method. Your bank or payment provider may require additional processing time before the credit appears.

For qualifying cancellations under Quebec's distance-selling consumer protection rules, all amounts required by law will be refunded within 15 days of cancellation.

Original shipping charges and applicable taxes will also be refunded where required by law.

Customer Rights

Ocean Angel currently accepts orders from Canada and the United States.

Nothing in this policy limits or excludes mandatory consumer protection rights, including applicable legal warranties and rights relating to defective products, inaccurate descriptions, non-delivery, and legally permitted cancellations.

Contact Us

For questions concerning an order, return, replacement, cancellation, or refund, please contact:

Ocean Angel

Email: connect@myoceanangel.com

Website: www.myoceanangel.com

We're here to help make things right.